Frequently Asked Questions
Private Lessons with a Trainer - Current/Past Players
Q: do I cancel or reschedule an appointment?
A: View the confirmation email you received when the appointment was first made. There are 2 buttons in that message for "Cancel" and "Reschedule". Click the one you want and you will automatically be taken to the online reservation system to easily make changes. Or, click here to login into your SetMore account so you can view your list of reserved dates and manage your schedule.
Q: How late can I cancel, reschedule or book an appointment?
A: The online appointment system has a 24 hour block for making changes to the trainer/player's schedule. If you need to cancel with less than 24 hour's notice you need to contact your trainer directly. These late cancellations will not receive a refund for the $5 appointment fee paid online. If you prepaid the trainer for a session that is being canceled late you ask him/her about their specific policy. A new $5 appointment fee must be paid at the time of the new/make-up training session being booked.
Q: Why can't I see trainer availability past a certain date?
A: Trainers only list their openings for 4 weeks in advance so if you are looking for a certain date that is further than 1 month in the future it the system will not yet give you access to book it.
Q: How and when can I communicate with a trainer?
A: Most trainers list an email in their profile and therefore are open to receiving inquiries directly from potential clients. Trainers and players may choose to provide or withhold their phone number at their own discretion. It is strongly encouraged that trainers and players who have not yet worked together should communicate prior to meeting at the first session to ensure everyone is on the same page about location, price, equipment, etc.
NOTE: Catalyst Soccer administrators will not contact trainers on your behalf to arrange training session details or resolve a dispute
Q: How can I get a refund?
A: If a private lesson is canceled in advance of the original appointment time and a new date cannot be set to reschedule the session then Catalyst Soccer administrators will refund the $5 appointment fee once the trainer/player cancels the session in the SetMore system. If a client is dissatisfied with their training session they must resolve that dispute directly with the trainer. Catalyst Soccer administrators are not financially responsible for the performance or liability of private lessons.
Q: How do I access my SetMore account to view all appointments I have made?
A: Click here > click the "Login" button on the top right > choose the "SetMore Login" button > from here you can navigate your account to update personal information and manage your training schedule (click the "Forgot Password" link if you have trouble signing in)
Self-Train with the Digital Portal - Current/Past Players
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